Frequently Asked Questions
We strive to ship via USPS same or next business day. We send you a tracking number when it ships. If you didn't get an email, check your spam folder, emails can sometimes end up there!
We ship via USPS 1st Class International, and USPS estimates 7-21 business days to most destinations. Most shipment do arrive in a timely fashion, however occasionally we see a package take longer.
If you have a tracking number, you may check with customs or your local post office to make sure there have not been any delivery attempts or problems in import. This is something you’ll want to do if there’s a delay and is often the issue with a delayed package and can help immediately.
Unfortunately we do not have access to the inner working of your foreign postal or customs departments, so we can’t tell you why something is delayed. All countries vary in their level of tracking abilities and what they report back to USPS.
Yes, any MavMount adapter in NEW condition can be returned for the value of the MavMount within 10 days of the delivery date (listed on the shipping companies tracking).
Please email us for a return authorization, and we’ll arrange your processing. There is a $10 restocking fee. Other items are 25% restocking. Once shipped, shipping is not refundable.
MavMount Official Site: MavMount.com
AWestDroneParts : etsy
DJI Colorado Official Store
Rocky Mountain UAV : rmus.com